TOPLINE On Wednesday morning, many Snapchat users reported that the messaging app was not working. This was the most recent major social media outage. Nine days ago, Facebook, Instagram, and WhatsApp all went dark for six hours.
Downdetector, a website that tracks outages, says that around 7 a.m., tens of thousands of Snapchat users said they couldn’t send or receive messages because the app was down.
The problem lasted for more than three hours, but at 10:31 a.m., the company’s official support account tweeted that it had been fixed.
No one knows why the service stopped working, and a Snapchat spokesperson wouldn’t say why. Instead, they told Forbes that “the issue has been fixed.”
During the outage, Snapchat tweeted Wednesday morning, “We’re aware that some Snapchatters are having trouble with the app right now.” “Please be patient while we look into it!”
Last week, Facebook, which competes with Snapchat, was the one with a big problem. Facebook and its Instagram, WhatsApp, and Messenger apps were down for six hours, which is said to have cost Facebook $65 million in lost revenue. Sensory Tower, an analytics company, says that when Facebook went down, the number of people using Snapchat went up by 23%.
The big number is 293 million. In its second-quarter earnings report, Snap Inc. said that many people use Snapchat every day.